Appointment Policy

Please arrive on time for your appointment. If you arrive late, we will make every effort to perform your
entire treatment with the remaining scheduled time but reserve the right to reschedule your
appointment if time is cut too short because of the tardiness. The No-Show Cancellation Fee will then be
charged to the CC on file (see designated fee rates below).

Cancellation / No-Show Policy

At Juniper we have a 48 Hour Cancellation / No Show Policy in place to ensure guests can get in for
appointments in a timely manner and to respect our providers’ time.

By booking a Juniper appointment you acknowledge and agree to Juniper Face + Figure’s POLICIES:
Please note: Upon booking your appointment with Juniper, your CC will be charged a “Holding Fee” that is calculated based upon the length of your appointment and will serve as a CREDIT (minus the 3.5% processing fees) on your account:

All Cosmetic Injection + Aesthetic Appointments

Consults $52
0-20 minutes – $52
30-59 minutes – $104
60+ minutes – $156
NO-SHOW – $156
*There are no Holding Fees charged for Juniper Facials, Dermaplanes, Spray Tans, Brow or Lash Appointments. Clients must pay for these services with our Esthetician Mady or our Spray Tan Artist, Catie, directly after their appointments

• The “Holding Fee” CREDIT on your account and will be applied towards your future balance at your next Juniper appointment
• Clients may cancel or reschedule their appointments within their Juniper Confirmation Email they received after booking
• If you cancel your appointment within Juniper’s 48 Hour Cancellation Policy window, this Holding Fee is non-refundable
• If you cancel and reschedule your appointment before our 48 Hour Cancellation Policy takes effect, this Holding Fee will remain on your account, acting as a credit towards any future Juniper treatments indefinitely
• Juniper will not refund the Holding Fees!
• Clients who book appointments and change their mind at the appointment or choose not to receive treatment, a $156 charge will apply
• If you arrive too late to receive treatment, we treat that as a NO SHOW, $156
• All Juniper device packages must be paid in full BEFORE scheduling treatment sessions. Our cancellation policy still applies to these treatment sessions. If you cancel, modify or NO SHOW within our 48 Hour Cancellation Policy, a $156 charge will apply.
• If treatments/services are pre-paid and the client later decides to cancel or modify their treatment or service, this pre-paid amount will serve as a credit on their account and may be used towards any treatment(s) that Juniper has to offer. It will not be refunded.
• If a client has not shown and/or late cancels 2 or more appointments, the client will be required to pre-pay in full for future services at the time of booking appointment. The prepaid amount is nonrefundable if the no-show/cancellation policy is violated. If appointment is rescheduled prior to 48 hours of the appointment time, the amount paid will be credited for future services at Juniper
• “NEW” clients to Juniper who do not fill out their online paperwork prior to their appointment will be charged $25. Having to fill out paperwork in office creates delays and puts our provider behind schedule. This negatively affects every client’s appointment and treatment behind yours
*NOTE: Juniper’s online booking system will NOT let you cancel your appointment if it is within our 48HR
cancellation policy window. You must text Brett at 406.600.9733 to notify her of your cancellation if it
falls 0-48HRS before your appointment!
• SPRAY TAN CANCELLATION POLICY – Our spray tans are the only treatment at Juniper that have a 24 Hour Cancellation Policy. If clients NO SHOW their spray tan appointment, then the CC on file will be charged the entire amount of the spray tan appointment in which they originally booked. If clients reschedule their appointment within our 24 hour cancellation policy, the CC on file will be charged $25.

We respect our Providers’ time as well as our other Juniper clients. Last-minute cancellations do not
allow us time to fill those gaps in our schedule. If you must cancel your appointment, please do so 48
hours prior. This will allow the Juniper team to continue to provide the highest quality service for you
and future patients, as well as valuing our team members’ time.

By scheduling an appointment, you are agreeing to our Cancellation/No-Show policy!

Payment Policy

• Payment is due in full at the conclusion of your appointment
• Clients can pay the remaining balance with cash, check, Venmo, or debit/credit card
• If clients pay with debit/CC, there will be a 3.5% convenience fee added to the total bill
• Juniper offers payment plans through the company, “Cherry.” If you are interested in this option, please text Brett at 406-600-9733
• We accept split payments
• We do not accept Care Credit
• Gratuity: Never expected. We are just happy that you chose Juniper for your med spa in Bozeman treatments
• Feel free to text Brett for any cost questions and she can provide estimates based on which treatment(s) you are interested in

Refund Policy

We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to
person and while we do our very best to achieve the desired outcome, it cannot be guaranteed due to
numerous variables. Clients are responsible for additional treatments needed to achieve desired results.
Follow-Up Appointments are not complimentary. If you need a touch-up, normal treatment rates will
apply.

100% Guarantee on All Dermal Filler Treatments

We care so much about meeting (and exceeding) your expectations that we 100% Guarantee all filler treatments. What this means for you: Once you are done healing from your treatment, that can take anywhere between 1-2 weeks on average, if you feel that your results need a touch up, please feel safe and comfortable to share all concerns with Brett. It is your responsibility to communicate with us, as we do not do further check-in’s after our initial 24-hour follow up. For proper documentation purposes, we also require clients to send us photographs of their concerns for their chart. Although rare, if things appear uneven, if you have a visible or physical lump or bump, we will absolutely remedy your concerns free of charge. If we have to dissolve and rebuild, this is also completely complimentary. Also know, that if you happen to just change your mind and don’t like the filler treatment you received (and want to be returned back to baseline), you will not be charged for the dissolving agent (Hylenex). Keep in mind that all faces have natural asymmetries and although dermal filler works great to correct these, sometimes it’s impossible to fight against genetic unevenness depending on how severe the asymmetries are. If you feel that you are needing significant more volume, that can be remedied with more dermal filler treatments (and the cost for those will be quoted for you). It is very common that men and women may need more than one treatment to achieve their aesthetic goals. Clients will have 30 days from their original filler treatment to notify Juniper of any concerns they may have. If a client refuses to send photographs of her concerns or receives corrective treatment from a different provider outside of Juniper (to the same area of concern), the guarantee is null and void and no refunds can be offered. This is because a different providers course of treatment has now further altered your results. If you have any questions about this policy, please ask prior to receiving a dermal filler treatment.

Mutual Communication for a Beneficial Relationship + Result

Relationships and treatment satisfaction can only flourish with open communication between two parties. We will always encourage clients to feel comfortable sharing their questions, thoughts, feelings, hesitations, excitement, and concerns with us. Juniper is a safe place for transparency and it’s very important to us that you are happy and that you feel heard. Please feel free to bring anything to our attention so we can improve, provide clarity, and exceed your expectations.

Customer Abuse Policy

Juniper is committed to providing a safe, respectful, and positive environment for our team members and clients. To uphold this standard, we do not tolerate any form of abuse—verbal, physical, emotional, or written—toward our staff or customers.

Policy Guidelines:

1. Definition of Abuse
Customer abuse includes, but is not limited to:

• Yelling, name-calling, or insulting language

• Threats or intimidation

• Discriminatory or offensive remarks

• Harassment (including persistent, unwelcome attention)

• Physical aggression or threats thereof

• Inappropriate, false, or defamatory online reviews or social media posts aimed at staff or the business

2. Zero Tolerance Stance
Any customer who engages in abusive behavior—whether in person or online, including targeted slander, false accusations, or harassment on public platforms—will be:

• Asked to leave the premises or be denied further service

• Permanently banned from scheduling future appointments

We believe in kindness, mutual respect, and clear boundaries. We thank all our clients for treating our team with the same professionalism we offer every day.

Retail Product Policy

We do not offer refunds on products purchased. Defective products may be exchanged within 14 days
for the same product only.
No refunds on Gift Certificates purchases.

Children Policy

We love children and babies, but here at Juniper we ask that you find child care if your child(ren) cannot
sit still for the duration of your entire appointment. Our suite has lit candles, glass, and we are using
numerous needles during our treatments. Please make child care arrangements if necessary as they also
cannot sit in our waiting room. This ensures the safety of your children as well as a relaxing environment
for you and all of our other clients.

Pet Policy

Although we love animals, we ask that you please leave your pet at home during your visit to Juniper.
Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove
the animal from our facility. To avoid any disruption or inconvenience, we ask that you please leave all
of your pets at home.

Thank you for your cooperation! We are excited to see you!